24/7 Response
We understand that a ‘one-size-fits-all’ approach rarely fits service requirements within the security industry. We tailor maintenance contracts to suit client requirements all of which provide you with a high quality of service and support. Our proposition for service and support is flexible and bespoke.
Planned Maintenance
We strongly believe that regular maintenance greatly assists to optimise performance of electronic security systems and fire alarms and as such our regimes are constantly monitored and adhered to. Planned maintenance is scheduled in accordance with client requirements and is essential in keeping systems operating smoothly and efficiently. Visit(s) are planned to meet the timescales set out by the client and in line with British or European standards.
Reactive Maintenance
Our reactive maintenance and call out service compliments planned maintenance, by ensuring our customers receive competitive call out rates and exceptional service responses. Fire, security and life safety systems are often visible systems that can be damaged by various external influences not least, vandalism and misuse, fire and flood, often leading to an immediate response to ensure the fire alarm or security and life safety system is back in service as quickly as possible. Baydale employs over 40 fully equipped engineers operating 24/7 to respond to call out requirements and complete repairs with a minimum of fuss.