Baydale operates on a nationwide basis, having the ability to manage all our systems well beyond the point of installation and commissioning. We offer a range of flexible service level agreements giving clients peace of mind that their sites are being supported on a 24/7 basis 365 days a year. We also offer a remote diagnostic service whereby our technicians access the clients system to determine probable faults and, where possible, carry out remedial works without an engineer having to attend.
All call-outs are logged at head office prior to engineers being dispatched. Our software enables us to produce detailed job-specific reports enabling clients to be kept informed of the current status of jobs at all times. Monthly reports are generated which detail the response and rectification times for each call-out thereby providing an overall picture of the current status of the contract in terms of service provision and customer satisfaction.
Many clients prefer to have their equipment periodically serviced to prevent unexpected breakdowns. Baydale offer this service across the full range of products and systems supplied. Equipment is routinely checked across a wide range of criteria including functionality and physical integrity and the status reported directly back to the client.